Frequently Asked Questions

Can I purchase a membership for someone else?

Sorry, no. We can only accept listings from the business itself.

Do I need to have my own business website to become a member?

No. It’s not required.

How do ‘members’ and ‘friends’ differ?

Membership is for professionals in the food community. You get a host of great benefits when you join as a member.

Friends are are people who love & support local food and want to be part of an awesome community. Friends also get premium benefits when they join.

How do I edit and control my account & webpage?

Once you sign up, a new drop down menu will appear at the top of the screen. This will allow you to edit your account, your web page, add your own avatar, and engage with others on the site.

You can also read about How It Works for Members and How it Works for Friends.

How do I get my business on this site?

By joining and becoming a member.

If you join as a business, your membership comes with it’s own webpage as well as a geolocation friendly listing and a host of other benefits.

Signing up is easy. Simply click on this page and choose the best membership for your business.

How does becoming a member differ from having my own website or using social media?

It’s different because:

  • membership helps to unite New England food into a single digital space.
  • bringing the food community together makes us stronger and more competitive as a region.
  • you’re helping to support and grow the New England food community.
  • the entire site can be promoted. It doesn’t pit businesses against each other.
  • people don’t have to scroll through a million posts, tweets or photos to understand what you do.
  • people don’t need to be signed in to learn more about your business.
  • when you create a business listing on this site, your business is showcased alongside other fantastic New England regional food businesses, making it easier for consumers and other businesses to find you.
  • your business listing is searchable by key word. This means if you add “just picked strawberries” to your description and someone is looking for strawberries, they can find you.
  • the site uses geolocation making it easy for customers to find you when they’re nearby.
  • customers can engage with your business and businesses can connect with each other.
  • it’s like your website on steroids.

Click here to join now.

How often do I need to update my listing?

There are no rules on how often you need to update your listing. As with any business marketing, we recommend that you keep your information current.

Is any content restricted on the site?

Yes. This site is designed to help people find local food in New England. If your content is unrelated to this purpose or violates the Community Rules or privacy, copyright or terms of use, it will be removed. We reserve the right to limit, suspend, deactivate, or cancel a member account without warning or refund if they violate our policies.

Is my billing information public?

No. Billing information is private.

What form of payment do you accept? Is my payment secure?

You can pay with Visa, MasterCard, American Express, JCB, and Discover.

We partner with third-party payment processor, Stripe, to process your payments, so your credit card numbers never enter our system. Stripe has the most stringent level of security available (PC Service Provider Level I).

As an additional measure, Fresh New England ® also maintains it’s own SSL (Secure Sockets Layer). SSL is the technology that keeps internet connections secure and safe from prying eyes.

What if my business has multiple locations?

There are 2 possible options, depending upon your needs:

1. Create a separate membership for each location.  Sign up for a membership and create your first webpage. Once it’s complete and paid for, log out and repeat the process using different a different business location and different user information (username and email). For example your first account might be called, Resto Boston while the second would be called Resto Burlington.

Benefit: You can have different people manage their own websites and correspondence.

2. Pay for one listing and link to your additional locations by adding the link to the “Find Us” field. The benefit of this is cost savings. It’s also good for food truck and pop-ups that change locations regularly.

What if my business is listed but I’m not a member?

Some businesses have a basic temporary web page on this site as an initial courtesy to showcase New England farms and fishermen. Please join soon to ensure your page remains active.

We strongly encourage and welcome farmers and fishermen to join and become part of the community – you’ll have access to amazing benefits and you can join by clicking here.

 

What is the refund policy?

Memberships and donations are not returnable.  We do not provide refunds. Please make sure you’re happy with the membership terms before you pay.